Monday, October 20, 2008


Wanted: Tech Support Grins & Groaners

Do friends and family call you regularly for help with tech support issues? Do you have funny stories or timely tips that can help new users avoid trouble spots? I'm writing a new book for Microsoft Press that includes real-world stories (and fun stuff) for experienced computer users who find themselves supporting others in their world (or office). If you have a story, tip, or head-thumper to share, leave a comment or e-mail me. If I use your tip or story I'll quote you directly and include your name & business, if you like. This is a fun (and practical, and timely) book. No wonder I love what I do. :)

Tuesday, October 14, 2008


Another Formatting Headache Solved

Omigosh, I have been using Word for about a gazillion years and I just spent 10 frustrating minutes trying to figure out why the bullet lists in a document my colleague sent me wouldn't reformat. I changed spacing half a dozen times, doctoring this and tweaking that, and nothing I did made any difference (including setting the After spacing to 18 points!).

Then something caught me eye. Wait a minute, I thought--I don't remember ever seeing that option before. The Don't Add Space Between Paragraphs of the Same Style checkbox was selected. How strange! I've never noticed it before and obviously don't use it. Don't do me any favors, Word--I like to control the spacing of my paragraph, thank you very much.

So if you have formats that aren't working properly and Word seems to ignore you when you make spacing changes, check to make sure that dastardly checkbox isn't checked. :)

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